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smoowka's avatar
smoowka
Reel Rookie
2 years ago

Nfl+ / game pass only showing full games

Check for Updates: Ensure that your Roku device has the latest software updates installed. Sometimes, outdated software can cause compatibility issues with certain apps or services.

Reinstall the NFL App: Try removing the NFL app from your Roku device and then reinstalling it. This can sometimes fix issues related to corrupted installations.

Clear Cache and Data: If possible, within the NFL app settings on Roku, see if there's an option to clear cache and data. This can help refresh the app and may resolve some issues.

Reset Roku: If the problem persists, try performing a factory reset on your Roku device. Be aware that this will erase all your settings and data, so make sure to back up any important information first.

Contact Roku Support: If the problem remains unresolved, reach out to Roku's customer support. They may be able to provide specific troubleshooting steps or have insights into any known issues with the NFL app on their platform.

Contact NFL Support via Social Media: If the online chat submission is not working, consider reaching out to NFL support through their social media channels. Companies sometimes respond more actively to public messages on platforms like Twitter.

Try Using Alternative Devices: Since you mentioned that you can replay games in condensed format on other devices, continue using those devices until the issue on Roku is resolved.

Explore Other Streaming Services: If the problem persists and you find it difficult to get satisfactory support, you might consider exploring other streaming services that offer NFL game replays.

 

4 Replies

  • devintosss's avatar
    devintosss
    Newbie
    2 years ago

    By following these steps, you increase the chances of resolving the issue with the NFL app on your Roku device. If the problem persists, it's essential to get in touch with Roku or NFL support to get further assistance.

  • eddyjohns's avatar
    eddyjohns
    Reel Rookie
    2 years ago

    That is the same case with me as I've Fibre connection which is too fast still apps such as MM PC are not opening should I reinstall.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi eddyjohns,

      Thanks for posting here in the Roku Community!

      We appreciate you letting us know about the issue you've encountered, and we would be more than glad to assist. We recommend following the steps below to resolve the issue.

      1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
      2. Do a system restart by navigating to Settings > System > System Restart.
      3. Add the channel back by searching for it from the "Streaming Store."

      Once performed, kindly check to see if the issue has been resolved.

      Please let us know how it works.

      All the best,
      Kash

  • sebastianhale's avatar
    sebastianhale
    Newbie
    2 years ago

    Following these steps increases your chances of resolving the issue with the NFL app, like https://fairgocasinos.net/ on your Roku. If the problem persists, please contact Roku or NFL support for further assistance.