Forum Discussion

Oakydoughkey's avatar
Oakydoughkey
Binge Watcher
3 years ago
Solved

Newsmax Plus login not sticky? Possible Fix

A possible Solution for Newsmax plus login not being sticky is being tested and working so far for me. In options to login will be shown selections to login using your email for usual Roku login or...
  • Oakydoughkey's avatar
    3 years ago

    Solution is confirmed as fix for the login not sticky issue for Newsmax Plus app

  • Oakydoughkey's avatar
    3 years ago

    The issue with the timeout or login not being sticky has a solution.

    On the login options you are offered to use your email for Roku

    login or to use a different email, so the solution is to select to

    use a different email (even if it is the same as your email for Roku)

    and enter or reenter the email associated with your Newsmax Plus

    subscription and then enter the password for the Newsmax Plus.

    The credentials for Newsmax plus will remain sticky if entered

    into the app by this path. Entering the password in different

    places will allow the Newsmax plus app to open but the login

    will only stay in effect so long as you are using the app and

    the login is not sticky when entered in different places like

    Accounts. Other paths for a login are not sticky and the

    login will automatically logout or timeout if you switch to

    a different channel and try to come back to Newsmax Plus.

    But if you use this specific path to enter your credentials for

    Newsmax Plus subscription associated email and password

    then app will remember your login and not prompt you

    every time you leave the app and return to it again.

    This is a confirmed SOLUTION for the login not sticky issue.

     

    This solution was found by a process of elimination meaning

    I tried everything else following customer support instructions

    from Newsmax tech support that did not include this detail

    about the needed path to enter email and password credentials

    so that the app login will be sticky and not prompt the user

    for a new login every time the app is closed and reopened.

     

    The login credentials are path sensitive. So other paths to login

    allow login for one session only but are not saved for a new session.

     

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Rovert431

    We saw your post.

    Seeing that you're having issues with Newsmax login, we recommend reaching out to them directly and letting them know about the occurrence of this issue. Most channels on Roku are managed by the channel provider, and any errors, bugs, and glitches can be addressed by a workaround and an update of the channel on their end.

    We hope this will be sorted out soon.

    All the best,
    Kash