Forum Discussion

BillyBobLeeSwag's avatar
BillyBobLeeSwag
Reel Rookie
2 years ago

NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

Last night out community came together looking for answers. Some of us speculated that things just hadn't been properly updated. Well.....they have heard us and Newsmax & or Roku have gotten it fixed...
Greenie's avatar
Greenie
Streaming Star
2 years ago

At the risk of another personal attack I'd suggest that your experiences are not at all typical or believable.

Rickmik's avatar
Rickmik
Streaming Star
2 years ago

Nothing personal here, but just got a response from Newsmax customer service that basically confirms that they have identified and are aware of the problem, and are diligently working on a fix. It reads in part:

"Thank you for contacting Newsmax Customer Service. We sincerely apologize for the inconvenience.
We understand your frustration and how important it is for our customers to have access to our content. We want to assure you that our Technical Team and App Developers are working tirelessly on an update for the Newsmax TV app that is compatible with Roku devices which will solve the problems you are experiencing."
 
We can only hope that the fix will rollout soon. Sometimes a majority can be convinced that the minority is somehow crazy or demented, simply because they haven't yet experienced the real truth of an issue.
  • Rickmik's avatar
    Rickmik
    Streaming Star
    2 years ago

    Just sent this email message to Newsmax+ Customer Service to notify that the app on Roku appears to be functioning as advertised. Persistence is a much underestimated virtue and thanks again to Newsmax+ for finally finding a fix.

    To Whom It May Concern:
     
    THANK YOU! . . . and this subscriber is FINALLY able to view all of the Newsmax+ content on Roku since purchasing an annual subscription back in November of 2023.
     
    It took no action on my part, just checking occasionally to see if a fix had been made, and VOILA, it is now functioning as advertised. I can now opt back in to auto-renewal to make sure that I don't miss any of the excellent news programming.
  • JackD356's avatar
    JackD356
    Binge Watcher
    2 years ago

    Yeah, I heard that garbage months ago. They could care less about fixing anything...

     

    "Thank you for contacting Newsmax Customer Service. We sincerely apologize for the inconvenience.

    We understand your frustration and how important it is for our customers to have access to our content. We want to assure you that our Technical Team and App Developers are working tirelessly on an update for the Newsmax TV app that is compatible with Roku devices which will solve the problems you are experiencing."

  • JackD356's avatar
    JackD356
    Binge Watcher
    2 years ago

    Lmmfao, you are thanking these clowns for something you paid for 6 months ago that never worked and still doesn't for others...

    Good job ace...

    Newsmax is a JOKE