Forum Discussion

ElaineW's avatar
ElaineW
Channel Surfer
3 years ago
Solved

Newsmax constantly goes to "Programming Will Return Shortly"

Why does Newsmax display the "Programming Will Return Shortly" every five minutes or so?  Only a brief interview is show, followed by several commercial ads and then this "Programming Will Return Sho...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi ElaineW,

    A warm welcome here at the Roku Community!

    Thanks for raising your playback issues with us. We'd be more than happy to assist you with this.

    Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. We highly suggest you contact their Customer Support directly regarding this matter. You can also contact them at 1 (800) 485-4350.

    Regarding the Lifetime Movie Club, how are you accessing the channel? Is it through The Roku Channel or the standalone? In addition, are you seeing error messages/codes prompted on your screen? Kindly provide us a photo of the issue regarding this channel so that we may be able to assess this further.

    We'll be looking forward to your response.

    Thanks,
    Carly

  • ElaineW's avatar
    ElaineW
    3 years ago

    Who is the channel support team?  I've already contacted Newsmax and they said it is a Roku issue and they can't do anything about it.  Roku tells me to contact Newsmax.  I'm not contacting anyone else.  I'll continue to watch Newsmax on the Pluto channel since I don't have this problem there.

RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

ElaineW,

We appreciate the update about this.

In this case, we would recommend contacting the channel support team and seeing what they can suggest about it.

Please get back to us if they're able to resolve this, and we'll take it from there.

Keep us posted!

Regards,

Rey

ElaineW's avatar
ElaineW
Channel Surfer
3 years ago

Who is the channel support team?  I've already contacted Newsmax and they said it is a Roku issue and they can't do anything about it.  Roku tells me to contact Newsmax.  I'm not contacting anyone else.  I'll continue to watch Newsmax on the Pluto channel since I don't have this problem there.