Forum Discussion

Cuentrev's avatar
Cuentrev
Newbie
4 months ago
Solved

News 12 unable to play video stream

My News 12 app keeps saying unable to play video stream. 

Player:only one playing instance supported. Error -5

Does anyone know what this means? Is anyone having the same problem?

app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    We're glad you're here, Cuentrev!

    Thanks for reporting this. We see that you're having a playback issue with the app, and we're here to sort this out for you!

    Is this happening on all contents inside the channel? If so, here's a quick fix you might try.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also visit here for more fix tips!

    Let us know if help is still needed.

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    We're glad you're here, Cuentrev!

    Thanks for reporting this. We see that you're having a playback issue with the app, and we're here to sort this out for you!

    Is this happening on all contents inside the channel? If so, here's a quick fix you might try.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also visit here for more fix tips!

    Let us know if help is still needed.

    Roku Community Team