Forum Discussion

denbroncofan4ev's avatar
denbroncofan4ev
Newbie
2 years ago
Solved

New movie starting before current movie ends

I'm having the same issue. Watching Freevee on Amazon Prime and another movie starts before the end of the movie I'm watching. Called Amazon, they told me to contact Roku to "clear my cache". Is this an actual thing? If this is what Roku considers 'customer service' then it stinks. Tell us how to FIX this issue.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi denbroncofan4ev,

    We appreciate you taking the first post in the Roku Community!

    Please be advised that Roku only transmits the channel and is not responsible for the contents within an app. The contents are solely being chosen by the respective channel and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to Amazon Prime Support to report the issue and for further help.

    You can reach them here: Amazon Prime Help

    Please keep us posted.

    All the best,

    Chel

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi denbroncofan4ev,

    We appreciate you taking the first post in the Roku Community!

    Please be advised that Roku only transmits the channel and is not responsible for the contents within an app. The contents are solely being chosen by the respective channel and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to Amazon Prime Support to report the issue and for further help.

    You can reach them here: Amazon Prime Help

    Please keep us posted.

    All the best,

    Chel