Double check that the country on the Roku setting match the country in your Roku account and your HBO account. Mine had a missmatch and after all in sync error was fixed.
JMaroto's advice solved the issue. This requirement (country in Roku account + HBO account or Paramount+ account must match) should make headlines and be known by support people at HBO and Paramount+ contact center. Those folks don't have a clue of what's happening.
Does anyone know if it is possible to purchase one of the Roku voice remotes that can control the TV power and volume in Brazil? Something that is compatible with the Roku express sold in Brazil?
It seems that there are only two Roku models officially sold in Brazil (Roku express and Roku express 4k) and neither of them comes with the voice remote, only the simple remote.
I've looked in Brazilian amazon and there are plenty of voice type Roku compatible remotes but these are only for Roku TV's not the players like the express.
I'd like to try and avoid ordering it internationally because it is more expensive and takes a long time to receive. Sending it myself would cost a small fortune.
The remote looks like this:
Thanks in advance for any suggestions.
A compatible remote is available on Mercado Livre, but it doesn't say in the description if it has a voice option. You can ask the sellers questions, though. However, I gave up trying to keep the batteries from draining in my remote every ten days! It's a known issue where your remote loses connection with the ROKU and drains the batteries trying to reconnect. Frustrating problem. Luckily, you can download the ROKU app onto your smartphone and control it through the wifi. That's another option. Here is the link for the remote on Mercado Livre. https://produto.mercadolivre.com.br/MLB-2651720259-controle-remoto-tv-roku-tv-aoc-4-pilhas-_JM#position=9&search_layout=grid&type=item&tracking_id=dca727ec-0d8c-4eab-b293-fafc1d48654a
Thanks skipsherv1. I think that model might confuse him but I'll consider it. Thanks again.
