My friend who lives in Minas Gerais Brazil is having the same problem.
His Brazilian version of HBO Max was working fine on his Brazilian Roku (the model sold in Brazil) unitl the day that HBO Max switched their branding and Channel app to the new Max.
Now, he can no longer get the HBO max channel on the Roku, only the Max channel.
And when he clicks on the Max channel it states that it is not available in his region (which is Brazil of course).
I assumed this means that Max is not available in Brazil yet but apparently it is because people can use it from what i've read here.
Meanwhile like I mentioned, you can no longer get HBO max on the roku.
However, on his laptop, he can still get HBO max and watch it there. So at least on his end it seems it is now not possible to view HBO at all in Brazil on his Roku since HBO max is not available and Max doesn't work.
Tried updating the roku, restarting it, removed and reintstalled the Max channel and also set the time manually to Sao Paulo which is how it automatically sets and it makes no difference.
What's odd is, HBO max and all channels were/are working fine on the Roku, it was only when HBO max switched the Max that the problem started.
Any other solutions avaialbe? the person is disabled and it is not easy for him to reset everything which doesn't seem certain to work anyway.
Does Roku know if Max is available in Brazil? If it isn't, is there a way to still watch HBo Max like on the computer? Thanks.
Hi Tomsey,
Everything is working fine for me now. The new Max channel is available here in Santa Catarina. After I reset my ROKU and set up a Brazilian account it took 24 hours to show up correctly on my box. I hope this helps!
Hi skipsherv1.
Thanks for the info.
The account was initially set up in Brazil (Roku express was bought in Brazil as well). He does have the Max channel on his Roku its just that when he clicks it, it launches normally but then offers a "Max is not available in your region" message. I guess we can try to reset the roku and create a new account and see if it helps. Thanks again.
Added: Weird.. in this article it states Max won't be available in Brazil until late 2023 and that Brazilians will be able to continue using HBO Max in the meantime:
Of course on the roku it seems that you can't get hbo max anymore.
On the computer, the only offering is HBO max which sorta agrees with the article since Max isn't availalble to him in Brazil through HBO online separate from the Roku.
But it seems some are able to get it with a roku reset and new account.
Anyway, will give it a shot.
Ok so I had my friend (using video chat of whatsapp and quick assist on his Windows 10 laptop) factory reset his Roku express player. Then using quick assist I created a new email account specifically for the Roku with his web browser (with his ip address). Then I created a new Roku account with that email address using his web browser. Then we set up the Roku on the website and TV and it offered HBO Max so we added that and it works fine. Wasn't able to add Tubi or the Roku Channel (couldn't find them) but TRC didn't really seem to work much before anyway. So, other than those two, we were able to add back all the channels including HBO max and everything is working good. Maybe HBO max will morph into Max at some point I don't know but at least he has HBO Max back.
Thanks for the suggestion!
