Forum Discussion

skipsherv's avatar
skipsherv
Newbie
3 years ago

New Max (HBOMax) not available in Brazil on ROKU

We subscribed to HBOMax in Brazil on a Smart TV, and it continues to work on that TV after the change to Max.  However, we watch HBOMax on another TV through our ROKU, and after the switch to Max, we...
skipsherv1's avatar
skipsherv1
Channel Surfer
3 years ago

Thanks.  OK, I did what you suggested and also factory reset my Roku.  I now have a new account in Brazil.  But, when I added HBOMax it looks like the old icon (HBOMax) and not like the new icon (max).  Anyway, I added the channel and get a "Sorry, we are having trouble communicating with that service" message.  My Apple TV, Discovery+, and Youtube work fine.  The only issue is HBOMax. Any more ideas?  Thanks!

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi skipsherv1,

Thanks for following up.

One additional suggestion we would like for you to try is you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and seeing if you notice any difference.

Thanks again for posting and we hope the suggestions above get everything sorted out!


Best regards,
Mary

  • skipsherv1's avatar
    skipsherv1
    Channel Surfer
    3 years ago

    Thanks,  The system is all up to date, but I'm still receiving the "Something went wrong" message for HBOMax.  I just added my Netflix back and it is working fine.