Forum Discussion

Moleman_X's avatar
Moleman_X
Binge Watcher
2 years ago
Solved

New MAX app error: "There's a problem with your device setup"

I haven't been able to find anyone else online with this issue.  It seems to be an HDMI issue with the new MAX app. I finally was able to log in.  Now, when attempting to play content, it will play ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi PhotoMan2,

    Thanks for posting in the Roku Community!

    We understand that you're experiencing issues with the MAX channel. Regarding this, we would be more than happy to help you. We recommend performing the steps below to resolve the issue:

    1. Remove the channel from the Roku device.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Add the channel back.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now and seeing if you notice any difference.

    Let us know what you find out!

    All the best,
    Kash

gi0rgi0s's avatar
gi0rgi0s
Reel Rookie
2 years ago

I'm encountering this error from my fire TV. This app is just super buggy it seems, independent of platform. I'm not a Roku owner.

 

Roton's avatar
Roton
Newbie
2 years ago

I'm experiencing this on my phone. A OnePlus 6t android os. I've done all the trouble shooting about a dozen times and am continuing to do so in the case they get it fixed, but nothing so far.