Netflix won't install
I just set up a new tv (TCL Roku TV), and installed a bunch of new channels through the Roku set up process, including Netflix. However, Netflix has never installed. I have turned the TV off and back...
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We are currently having the exact same issues. Every streaming service will download except Netflix. Did you find out how to resolve this?
Not yet. Customer care asked for my info, walked me through all the obvious steps, and said they'd get back to me. They have not yet.
I have the same problem. Netflix was fine one day, not accessible the next. Everything else works fine. I have Roku 3, standard LCD TV and wifi. I've tried reloading Netflix, restarting Roku. Zilch.
Has anyone solved this problem? TIA.
skier wrote:I have the same problem. Netflix was fine one day, not accessible the next. Everything else works fine. I have Roku 3, standard LCD TV and wifi. I've tried reloading Netflix, restarting Roku. Zilch.
Has anyone solved this problem? TIA.
I was in contact with Roku technical support there for a couple weeks, but I haven't heard from them for about 5 months, despite multiple attempts to get back in touch with them. On top of everything, my Roku hasn't updated since the end of December, so I have little hope of anything getting resolved.
Hi jcarter3,
Thanks for keeping in touch and following up.
Rest assured that I’ve escalated your support ticket for follow-up. Keep an eye on your email, a member of our support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary
