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shannduin's avatar
shannduin
Reel Rookie
3 years ago
Solved

Netflix video has a pink, washed out tinge

On my Netflix channel *only*, video playback adds a weird, washed out pinkish tinge to all the video elements.  This doesn't happen on any other channel. It also happens on the Netflix app on my Chr...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi shannduin 

    A warm welcome here at the Roku Community!

    We highly suggest you directly contact the Netflix app customer support regarding this concern because many channels/apps on Roku are created, provided and maintained by the channel services/providers themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them. You can contact Netflix Support here.

    If there's anything else we can be of assistance, let us know and we'd be more than happy to assist you with anything.

    All the best,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

Hi shannduin 

A warm welcome here at the Roku Community!

We highly suggest you directly contact the Netflix app customer support regarding this concern because many channels/apps on Roku are created, provided and maintained by the channel services/providers themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them. You can contact Netflix Support here.

If there's anything else we can be of assistance, let us know and we'd be more than happy to assist you with anything.

All the best,
Carly

shannduin's avatar
shannduin
Reel Rookie
3 years ago

So yes, that's what I did initially and they said to contact the OS or device manufacturer. It seems to be related to Dolby Vision (which might be out of scope for Roku and might be a hardware manufacturer issue) - playing a Netflix show that doesn't have HDR or Dolby Vision results in a normal picture with no colour issues.