Forum Discussion

GerasHerdez's avatar
GerasHerdez
Reel Rookie
3 years ago
Solved

Netflix refuses to work on Roku Express

I've bought two (2) roku products and none of them work with Netflix. The first was a roku stick. Every other channel worked perfectly (Hulu, Disney+, tubi, etc.) but not Netflix. So I bought a roku...
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello GerasHerdez

    Thanks for posting in the Roku Community!

    In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

    -Remove the channel: Highlight the Netflix channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    -Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    -Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

    Let us know if this works for you!


    Best regards,
    Karla

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello GerasHerdez

Thanks for posting in the Roku Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the Netflix channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know if this works for you!


Best regards,
Karla

GerasHerdez's avatar
GerasHerdez
Reel Rookie
3 years ago

It seems to be working now after following your recommendation of resetting roku.

Here's hoping that this solution sticks for good.

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello GerasHerdez

    Thanks for the update. We're glad to know it's working now!

    For future reference, here's how you can do System Update:  (Settings > System > System update > Check now)

    Please let us know if there's anything else we can help you with. Happy Streaming!


    Regards,
    Karla