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joeldoe87's avatar
joeldoe87
Reel Rookie
3 years ago

Netflix not working today

Netflix isn't working for me today, just won't open. Blank screen. Anyone else?

app playback

4 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi joeldoe87

    Thank you for the post.

    Does the issue only occur on Netflix or across other channels installed on your Roku device?

    Have you tried removing the affected channel Netflix and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

    Let us know if there's any difference after.


    Warm Regards,
    Lianna

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Bretito-Bonito,

        Thanks for posting in the Roku Community!

        We're sorry to hear that you've been having this trouble with playing content on the Netflix channel. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

        • Do you receive any error codes or messages? If yes, please let us know.
        • Do you observe this behavior while using any other channel(s) on your device?
        • What troubleshooting steps have you taken so far to try to resolve the issue?
        • Have you tried the steps posted above to see if that resolves the issue?

        We look forward to hearing from you and looking closely into this issue. Thank you!


        Best regards,
        Mary