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Stacyela's avatar
Stacyela
Newbie
2 years ago
Solved

Netflix not loading tvq-st-106

Netflix will no longer open on one of my TCL Roku TVs.  I have 2.   Same model.  1 works fine.  Both connected wireless.   I have deleted the app.  Restarted.  Reinstalled the app.   Rebooted my wifi...
  • RokuCarly's avatar
    2 years ago

    Welcome to the Roku Community, Stacyela!

    Thanks for bringing this to our attention. We'd like to help you find the best resolution possible and help you contact the right support. 

    Since this is an isolated case within the Netflix app alone, we highly recommend directly coordinating this with the channel provider for further assistance since they develop and manage their own app on the Roku streaming platform independently. 

    You may reach them here: Netflix Support | Contact Us

    We hope this will be sorted out soon.

    Best regards,
    Carly