Forum Discussion

LexaStorm's avatar
LexaStorm
Newbie
2 years ago
Solved

Netflix not loading (black screen)

I just got Roku setup and has no issue accessing and logging in to my Disney+ and Prime Video accounts, but when I select Netflix, I just get a blank screen. No loading bar or wheel or anything. I ha...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, LexaStorm

    It's always great to see new users around here in the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. From here, we recommend performing the steps below to resolve the issue:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once performed, kindly check on how these troubleshooting steps worked. 

    Keep us posted.

    Best wishes,
    Kash

  • WendellE1's avatar
    WendellE1
    12 months ago

    Thanks for this, but after pressing *, I just chose "Restart App" and that worked.

  • cnorrdin's avatar
    cnorrdin
    8 months ago

    Yes, me too. Navigating to the channel tile on the Roku's remote control device & pressing the star (*) key then "Restart app", did the trick!

Hbdbdjdicjdbris's avatar
Hbdbdjdicjdbris
Newbie
2 years ago

You have got to be kidding me. I’ve tried all of the fixes and nothing works. My internet is fine. It sounds like a bot is answering these posts. Is there a solution or not?  If I need a new TV then just say that. The amount of people who are super pissed off is not good for ROKU or Netflix. Roku is easy to ditch…Netflix is not. Come on!  F-ing do something or tell us that you aren’t going to. 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, Hbdbdjdicjdbris.

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming with the Netflix channel and we'd be happy to find you the best resolution possible.

Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them. 

In the meantime, you can highlight Netflix's channel tile and press the star (*) button on your remote to update it. 

We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. Please keep us posted on how it goes!

Best regards,
Carly

  • mlopes1963's avatar
    mlopes1963
    Channel Surfer
    11 months ago

    How come ROKU is doing nothing to identify and fix this BUG? I have 3 ROKU boxes and one ROKU TV. Will I have to trash all of them? My TOSHIBA with Firestick is running NETFLIX and PRIME without any problems. This is definitely a ROKU BUG. Please have your developers identify the problem and fix it quickly before it is too late for ROKU.

  • Chemicallypaid's avatar
    Chemicallypaid
    Newbie
    11 months ago

    Removed app and reinstalled,  seems to have fixed the issue

  • AVidal0417's avatar
    AVidal0417
    Newbie
    10 months ago

    I had similar issue with accessing Netflix app on my Roku TV (it was working last night and suddenly this morning the app could not be accessed); when trying to open app the screen went black. I followed the steps, then tried to update the app but it was up to date, so O then selected “restart app” and it worked. Thank you!

    • Leo444's avatar
      Leo444
      Newbie
      10 months ago

      I had the same problem ,my Roku  setting was set on 4k resolutions, I changed it to Auto select on resolutions problem got resolved, so is playing now.

  • Ballofanxiety's avatar
    Ballofanxiety
    Newbie
    10 months ago

    So I am having a issue where it wont load Netflix properly. It goes in the app then says there is a error

  • TheGoldenLife's avatar
    TheGoldenLife
    Reel Rookie
    9 months ago

    Having a terrible time. Been in contact with Netflix who are extremely rude and not helpful at all. I used to like Netflix, but I’m paying for something I can’t use. I’m tired of having to unplug my tv, restart etc contact support to no avail. It happens on all 3 of my Roku TV’s. 

    Guess the only solution is to unsubscribe from Netflix. NO SUPPORT AVAILABLE. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, TheGoldenLife 

      Thanks for posting here in the Roku Community.

      We understand the issue you have encountered with Netflix, and we'd like to collect more details for us to review your case further. Can you please provide the details below:

      • What specific issue are you having with Netflix?
      • When did you first experience the issue?
      • What troubleshooting steps were advised by Netflix support?

      In the meantime, we recommend visiting this support article to be guided with instructions on How to resolve a channel playback issue | Official Roku Support.

      We hope for your response in this matter.

      Best wishes,
      Kash