Forum Discussion

Tired's avatar
Tired
Streaming Star
3 years ago
Solved

Netflix is running extremely slowly

For several months Netflix has been excruciatingly slow to respond to commands. 
app playback
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Tired,

    Thanks for keeping us posted!

    Have you tried doing a proper channel cleanup to resolve this persistent issue? If not, we highly recommend doing a system restart in between after removing the channel and before adding the channel back. To do this, go to Settings > System > System Restart.

    If the issue is still persistent, please don't hesitate to let us know!

    All the best,
    Kash

Tony2213's avatar
Tony2213
Channel Surfer
3 years ago

Hi this is Tony2213, just wondering did you do a system reset that was recommended because I am still having this problem. 

Tired's avatar
Tired
Streaming Star
3 years ago

Yes. As with every other troubleshooting step, it worked for a few days and then started glitching again.

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    3 years ago

    Hi Tired,

    Thanks for keeping us in the loop!

    You seem to have done tremendous troubleshooting. At this point, we may need to conduct an in-depth assessment. That being said, we will need more details to assess this concern.

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • How are you powering the Roku device?

    Once more information has been gathered, we can pass it along to the appropriate support team to investigate further. We look forward to hearing back from you.
    Sincerest thanks,
    Janadee

  • Tired's avatar
    Tired
    Streaming Star
    3 years ago

    Here are photos of the information you requested:

     

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi Tired,

    Thanks for keeping us updated here in the Roku Community!

    Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation.

    Once we have available updates, we'll make sure to update this Community thread.

    We hope to get everything sorted out soon, and we appreciate your patience with us in the meantime.

    All the best,

    Chel