Forum Discussion

Bretito-Bonito's avatar
Bretito-Bonito
Reel Rookie
3 years ago

Netflix is not working on my Roku and hasn't been for weeks what's going on

Netflix hangs at 0% or 99% I can't watch my shows. And it works fine on my Smart TV. What's going on Roku?

1 Reply

Replies have been turned off for this discussion
  • RokuKarla's avatar
    RokuKarla
    Retired Moderator

    Hello Bretito-Bonito

    Thanks for getting in touch with us here at Roku.

    Does the issue only occur on a specific channel or across other channels installed on your Roku device?

    If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

     

    Regards,
    Karla