Forum Discussion

ag5682's avatar
ag5682
Newbie
2 years ago
Solved

Netflix is crashing/randomly closing

I have checked for updates, I have cleared cache, uninstalled and Netlix is still randomly closing. I have excellent wifi and still checked the connection to make sure. #Netflix #crashing

  • Hi ag5682,

    Greetings from the Roku Community!

    After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You can contact them here: Netflix Help Center

    If there's anything else that we can do to assist you, please keep us posted.

    Regards,
    John

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi ag5682,

    Greetings from the Roku Community!

    After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You can contact them here: Netflix Help Center

    If there's anything else that we can do to assist you, please keep us posted.

    Regards,
    John