Forum Discussion

Treebarkskids's avatar
Treebarkskids
Newbie
5 months ago

Netflix freezes, then tv forced hard reset

I have had this issue for awhile. Fresh start, watching a show on Netflix. The show pauses/freezes and then forces tv to hard reset. These is a few times I can get to home and launch again, but immediately does the same thing. As Netflix is setup on tv I can not seem to uninstall and reinstall. Netflix seems to be the only app that does this. 
ALSO… my modem and internet is not the issue as I have tested it and this issue has happened as my wife has been on work zoom etc.  so, ???  I have roku 75” tv. 

any ideas??

app playback

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    5 months ago

    Hi Treebarkskids,

    Welcome to the Roku Community!

    Thanks for letting us know about your Netflix issue. After attempting the troubleshooting steps, videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Please let us know if there is anything else we can do to help you.

    Kind regards,
    The Roku Community Team

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      5 months ago

      Treebarkskids-

      Have you tried uninstalling and reinstalling the channel app?
       
      After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache.  Without the restart you may not get a clean reinstall.  This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
       
      Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
       
      **On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.