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Tinamhlman's avatar
Tinamhlman
Newbie
2 years ago
Solved

Netflix Error ui-800-3 (104001)

Having issues with this Netflix error code on my Roku and doing the restart trick isn’t working . 

app playback
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Tinamhlman,

    A warm welcome to the Roku Community!

    Thanks for letting us know about the error "800-3" you've been experiencing with the Netflix channel.

    To ensure a seamless viewing experience, we recommend the following steps:

    1. Update your software by navigating to Settings > System > Software Update and selecting "Check Now." 
    2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    Please let us know if the issue is resolved after trying these steps.

    All the best,
    Chel

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Tinamhlman,

    A warm welcome to the Roku Community!

    Thanks for letting us know about the error "800-3" you've been experiencing with the Netflix channel.

    To ensure a seamless viewing experience, we recommend the following steps:

    1. Update your software by navigating to Settings > System > Software Update and selecting "Check Now." 
    2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

    Please let us know if the issue is resolved after trying these steps.

    All the best,
    Chel