Forum Discussion

Traysee88's avatar
Traysee88
Reel Rookie
11 months ago
Solved

Netflix crashing/shutting down again TCL Roku tv

#Netflix has always been an issue on my Roku Tvs, TCL and Fire TVs, I have posted here before regarding this.  However, for the past few, maybe even 4 or 5 months, I have had no problems.  Until Tuesday of this week.  My TCL Roku tv has reverted back to all the glitches, freezing, shutting down, random behavior just as before.  I wanted to just let #Roku know that it has been so nice to have Netflix work smoothly, but now the issue has arisen again.  Can someone take a look at this again please?  Thanks so much

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Thanks for letting us know, Traysee88!

    We understand you're having trouble with the Netflix channel on your Roku devices. Here are some troubleshooting steps you can try to fix the issue:

    • Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
    • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
    • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
    • Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

    Hope this helps!

    Thanks,
    Jharra

8 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    11 months ago

    Thanks for letting us know, Traysee88!

    We understand you're having trouble with the Netflix channel on your Roku devices. Here are some troubleshooting steps you can try to fix the issue:

    • Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
    • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
    • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
    • Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

    Hope this helps!

    Thanks,
    Jharra

    • meman's avatar
      meman
      Newbie
      6 months ago

      This is a great solution. But much faster to just get up and unplug the TV which also clears the cache. And Netflix will work great for a few hours until it crashes again. There are several posts about this same behavior exclusively with Netflix running on a TCL Smart TV. Its obviously some kind of memory leak or cache issue that no one is trying to address. The only permanent solution is to quit using the app built into the TV and get a dedicated ROKU box, or donate your TCL TV to a smash room and get another brand  of smart TV (Hisense seems to work fine).  

      • StevenCee's avatar
        StevenCee
        Roku Guru
        6 months ago

        WTF?  I responded to the email notification, wrote out a lengthy comment, but when I tried posting it, it made me sign in!  Then after signing in, I had to get back via the Support menu, only to have to sign in again, to the "community"!  Once I did that, I find my comment is nowhere to be found!  How the **bleep** does that make any sense?
        RokuJharra-Q 

    • StevenCee's avatar
      StevenCee
      Roku Guru
      6 months ago

      RokuJharra-Q  Thank you so much!
      For months, I've been asking how we can clear the cache on our TVs, and no one would respond. And when one of the Roku people did, they said you can't clear it.

      But when I saw this, I tried it, and some huge issues I was having, like nothing playing, and only getting a black screen, disappeared, and I can watch shows again.  I wonder why no one ever gave me this information???  I'd done all the other trouble-shooting methods, and something would work, sometimes, but I've still experienced countless hours of frustration, because it would continue screwing up, and being unable to view movies or tv shows. I thought it could be a cache issue (as happens with computer browsers), but as I said, no one ever told me how to address it. So thanks..

      • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.

       

    • StevenCee's avatar
      StevenCee
      Roku Guru
      6 months ago

      RokuJharra-Q  Yes, resetting the connection helps clear up this annoying and constant issue. . . until it happens again, the next day, or day after, then reset it again, and again, and again!  This is NOT how it should operate! Why must I constantly manually reset my connection every couple days or so?
      This sounds like something fixable, yet hasn't been fixed, for some reason, as it's been occurring for many months now.