Traysee88
11 months agoReel Rookie
Netflix crashing/shutting down again TCL Roku tv
#Netflix has always been an issue on my Roku Tvs, TCL and Fire TVs, I have posted here before regarding this. However, for the past few, maybe even 4 or 5 months, I have had no problems. Until Tuesday of this week. My TCL Roku tv has reverted back to all the glitches, freezing, shutting down, random behavior just as before. I wanted to just let #Roku know that it has been so nice to have Netflix work smoothly, but now the issue has arisen again. Can someone take a look at this again please? Thanks so much
Thanks for letting us know, Traysee88!
We understand you're having trouble with the Netflix channel on your Roku devices. Here are some troubleshooting steps you can try to fix the issue:
- Remove, restart the device, and add the channel: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
- Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
Hope this helps!
Thanks,
Jharra