Forum Discussion

Rojhais's avatar
Rojhais
Reel Rookie
2 years ago
Solved

Netflix App Keeps Freezing

Whenever watching Netflix, recently the program i am watching freezes and I have to exit the app and re-enter amd it will play successfully for a while and then do it again. I checked to see if there were any updates and it shows it ia up to date. I also removed the app and re-added it but the behavior continues. I only have this issue on roku as the Netflix app works fine on my phone and tablet. Anyone have any ideas how to fix?

3 Replies

  • Andrewbl55316's avatar
    Andrewbl55316
    Channel Surfer
    19 days ago

    And so we go round and round. It's not Roku's software, it's the streaming provider's problem. For the average TV viewer, all they want is to plug in their TV and watch programs. They don't want to contact Roku, or Roku's software team, or the streaming provider's support team. Who else should be contacted to solve these freezing problems? What a mess!

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Rojhais,

    Thank you for posting here in the Roku Community!

    After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    If you need anything else, please keep us posted.

    Kind regards,                                                                                                                                            John