Forum Discussion

Channel Surfer

9 months ago

Netflix and Disney + are the only things that ever works without fail.

Ever since I got my Roku the problems have only gotten worse. The time on the tv is never right no matter what I do. Yes ive put my time on automatic and manual and it still doesn’t work. Max doesnt ...

Channel Surfer

9 months ago

This has already been done countless times to no avail.

RokuJohnB
Community Moderator
9 months ago
Thanks for keeping us posted, Brynks!

We appreciate the troubleshooting steps you have taken so far and would like to gather more information about this problem you had.

Can you please provide the following details below?

What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)

How far is your Roku device from your network router?

Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team
- Brynks
  Channel Surfer
  9 months ago
  TLC Roku TV
  The connection is excellent
  Connecting to hotspot, then connecting back to WiFi only makes YouTube work. Nothing else.
  - RokuJohnB
    Community Moderator
    9 months ago
    Thanks for the follow-up, Brynks!
    
    We appreciate the details you have provided, and we'd like to get additional information about this problem you have.
    
    Can you please provide the following information below?
    
    Could you provide us with a video clip?
    
    Regarding this issue, does it appear or show on your other Roku devices or TVs, or is this the only Roku TV that is having issues?
    
    Can you give us the error messages or codes that you are getting?
    
    Does only the YouTube channel function?
    
    We'll wait for your response.
    
    Thanks,
    The Roku Community Team