Forum Discussion
RokuJohnB
6 months agoCommunity Moderator
Hi Brynks,
Greetings from the Roku Community!
We understand you are having trouble with the channels on your Roku device because they were not loading. We're happy to help.
Reset your Wi-Fi or router
If you are having trouble streaming content with your Roku device, you may need to reset your internet connection and restart your Roku device as well.
- Locate your internet router and reset it by doing the following:
- Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet
- Press the Reset button located on the bottom or back of the device and wait for a few minutes, then try loading content on your Roku device again
- If you need help with this step, contact your internet service provider
Restart your Roku device
- Press Home on your Roku remote.
- Scroll down and select Settings.
- Select System.
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart.
- You can also reset your Roku device by unplugging it:
- Power off your Roku device.
- Unplug it from its power source.
- Wait 10 seconds, then plug it directly into a power outlet.
- Turn it on and try accessing content again.
For more information, please see this support article on issues playing content on your Roku device.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
The Roku Community Team