Forum Discussion

DoMaHouckster's avatar
9 months ago
Solved

Netflix Add to Watchlist not working, yet again...

Netflix Add to Watchlist feature is not working, yet again. 

Seems to be a frequent issue, lots of mentions on other forums. Also, audio keeps popping, crackling, and completely cutting out intermittently. But only on Netflix...

  • Welcome to the Roku Community, DoMaHouckster!

    Thanks for informing us about the issues you've encountered only within the Netflix app. We'd be happy to help you contact the right support for this. 

    In cases like this, we highly recommend coordinating with the Netflix Support team, as they manage and maintain their app on the Roku streaming platform independently. 

    You may reach them here: Netflix Support

    In the meantime, you may try to troubleshoot this app by following the steps provided below precisely:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Here's the support article for reference: How to resolve a channel playback issue

    We hope this will be sorted out soon.

    Best regards,
    Carly

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator

    Welcome to the Roku Community, DoMaHouckster!

    Thanks for informing us about the issues you've encountered only within the Netflix app. We'd be happy to help you contact the right support for this. 

    In cases like this, we highly recommend coordinating with the Netflix Support team, as they manage and maintain their app on the Roku streaming platform independently. 

    You may reach them here: Netflix Support

    In the meantime, you may try to troubleshoot this app by following the steps provided below precisely:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Here's the support article for reference: How to resolve a channel playback issue

    We hope this will be sorted out soon.

    Best regards,
    Carly