Forum Discussion

KaiserD2's avatar
KaiserD2
Channel Surfer
2 years ago

Nesn 360 app doesnt keep sign on

I am having a related problem. I just bought the NESN 360 APP. I have two tvs, two roku sticks.  On the main TV where I bought it it works fine.  On the other one the app is on the screen, but when I...
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RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome to the Roku Community, KaiserD2!

Thanks for letting us know about the streaming issues you've encountered on the NESN 360 TV app on your Roku. We'd be happy to provide further information regarding this matter.

Firstly, we suggest trying to log in through the NESN 360 website to see if you can access your account. If not, it's possible that you have a different password than your Roku account. If this is the case, we recommend initiating a password reset.

After doing so, log into your NESN 360 app through your Roku device again to see if this makes any difference. 

Let us know how it goes and we'll go from there. 

Warm regards,
Carly

  • KaiserD2's avatar
    KaiserD2
    Channel Surfer
    2 years ago

    Dear Carly,

              I called NESN and got it straightened out. However,  the problem is within the roku page and ought to be fixed.

              As I think I explained when I tried on that tv to sign into NESN, it told me to use the emal and password from my roku account. It said that. However, it would not accept the roku password. It was looking for the NESN password!  Obviously the instruction should be clearer. I hope you can get that fixed.

     

                    David Kaiser

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      KaiserD2, look at that screen again.  It doesn't "tell" you to use your Roku account email address (and it never says to use your Roku password).  It suggests your Roku account email address since so many people use the same email address for everything.  It also allows you to use a different email address.  Sorry, but there's nothing to fix.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      KaiserD2 

      Thanks for the added information.

      If you've selected the Sign-in option, you'll be prompted with the message 'Use your Roku account email to sign in to NESN 360.' If you used your Roku account's credentials when you created an account here, you'd need to select 'Continue.'

      Otherwise, there is also an option to 'Use different email' or 'Sign in with TV provider'.

      Hope this clears everything.

      Thanks,
      Carly