Forum Discussion

nethan's avatar
nethan
Newbie
2 years ago

Need help with problem of Randomly exiting

I asked about this before but it seemed like it stopped for awhile. Does anyone else’s Roku just randomly exit out of an app? I’ve been struggling with it a lot while using Netflix. I’ve restarted the tv with power off button, unplugging it, as well as the power off from the tv itself (system shut down or restart idk the term off hand). I’ve updated all of the apps and the tv so everything is up to date.

Why is it doing this?! I’m about to swap it out with our old living room tv it’s getting that annoying. And it’s usually just a few apps I think it was paramount plus that used to do this but never any issues with Hulu.

app playback

1 Reply

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi nethan,

    Greetings from the Roku Community!
    We will be more than happy to take a closer look into this issue that you're experiencing. What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) Do you have cellular data so we can try connecting your device to your hotspot?

    We look forward to hearing from you soon.

    Thanks,

    John