Forum Discussion

troxad's avatar
troxad
Newbie
2 years ago

Need advice wtih my roku tv Netflix issues

My Roku TV is probably 6 years old and I am having issues with my Netflix. It either lags bad, cuts off and goes back to the home screen, or my TV shuts off. I've tried everything from un-installing the app to unplugging the TV and updating everything. Nothing works! Does anyone have a suggestion? Could it be my TV is too old for the Netflix app?

1 Reply

Replies have been turned off for this discussion
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi troxad,

    A warm welcome here at the Roku Community!

    Thanks for reaching us here regarding your playback issues with the Netflix app. No worries. We're here to help you find the best resolution possible.

    We need to gather more information from you first to assess this issue better. 

    • Since you've mentioned that you uninstall the app, we need to confirm if you perform a system reboot and then re-install the app right after.
    • Is your subscription under Roku or directly from the Netflix app?

    Once we have a clearer grasp of the situation, we will be able to recommend the appropriate next steps. We'll be looking forward to your response!

    Warm regards,
    Carly