Forum Discussion

lucyr's avatar
lucyr
Reel Rookie
8 months ago

NBC streaming issue with Cloudpatherrorauthorization issue

I also have this problem.  My provider is Xfinity and I am linked via cable.  I cannot access any NBC.   channels.  I have tried updating NBC channel.  Also deleting and readding.  I was using the RO...
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Hi lucyr 

Greetings here in the Roku Community!

If you're having trouble streaming on the NBC app using your Roku, several factors could be causing the issue. These may include network problems, an outdated app version, incorrect login credentials, issues with your TV provider account, or a temporary service outage.
 
Here are a few steps to troubleshoot:
 
  • Check your internet connection: Ensure your Wi-Fi is working properly and has a strong signal. 
     
  • Update the NBC app: Go to the Roku channel store and check for any available updates for the NBC app. 
     
  • Restart your Roku device, Power off your Roku, wait a few seconds, and then turn it back on. 
     
  • Check your login credentials: Double-check that you are logged in with the correct username and password for your TV provider account. 
     
  • Log out and log back in: Try logging out of the NBC app and logging back in again. 
     
     

If the issue continues, we recommend contacting your TV provider to confirm that your account is correctly linked to the NBC app.

Let us know how it goes, and we'll go from there.

Thanks,
The Roku Community Team

Kittyhall2016's avatar
Kittyhall2016
Newbie
5 months ago

Not picking up my Zip code 

  • Kittyhall2016's avatar
    Kittyhall2016
    Newbie
    5 months ago

    Not reading my Zip code 

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hey, Kittyhall2016.

      Thanks for chiming in!

      Can you share a bit more about it? Are you having trouble with the zip code settings, or is this also messing with your access to the NBC app?

      Please get back to us soon!

      Roku Community Team