Forum Discussion

Amyw717's avatar
Amyw717
Roku Guru
3 years ago
Solved

NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

There was an update to the NBC Sports app yesterday on the Roku. Now I’m getting a message that says the content is not available for wave broadband customers. This seems to be an accurate because I can login with my cable credentials on my phone or on my laptop and the streaming live sports content works fine. My cable provider was no help. I have restarted the Roku, I have removed the NBC Sports app, and reinstalled it, unlinked to my account and linked it again. Nothing is working and I’m still getting this message. We can’t attach photos here but I will post with the messages say below. 

We’re sorry, this content is currently unavailable forwavebroadband customers in your area.

Please contact your provider for more details.

Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for the posts regarding getting an error code on the NBC Sports Channel.

    We believe this issue is now resolved.

    If you are still experiencing an issue with an error code on the NBC Sports Channel, we would recommend searching the Roku Community for another thread related to the issue you are experiencing. If no current Roku Community threads exist, we invite you to create a new thread depicting the details that you are experiencing including the steps to reproduce the issue, the channel version,  as well as the steps you have taken to try to resolve the issue.

    We will be closing this thread out.


    Thanks,
    Danny

  • nKIDDn's avatar
    nKIDDn
    Reel Rookie
    3 years ago

    I'm also having this same issue ever since the app updated. Have tried everything mentioned but nothing fixes it. Very frustrating 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Amyw717-

    Cloudpath errors relate to logging you into your subscription to a channel that uses the Cloudpath service for its subscription management, such as the NBC/Universal family of channels.

    One thing that some have reported fixes Cloudpath errors is going into the channel on your Roku, finding the way to log/sign out. After signing out log/sign back in again to re-authenticate using your tv provider credentials.

    Let us know how you make out.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      One more possibility -

      If your local NBC station is currently not available via your normal TV provider (cable/satellite/etc) due to a carriage dispute, then you may not be able to stream NBC Sports.

      • blufortwo's avatar
        blufortwo
        Channel Surfer
        3 years ago

        I've been getting the same error. It only happened once the app updated. But for me it says for Verizon customers. I can watch on phone but not on the TV anymore. It's happening on two TV's (one is a roku tv, the other is a tv with a roku device attached). I tried logging out, deleting the app, unplugging the roku, and reauthenticating. But it's still not working. I'm using my parents login so I've wondered if it could be that but I don't know why it still works on the phone which is also connected to my home network or why the issue only started after the app updated. 

    • Larryd224's avatar
      Larryd224
      Roku Guru
      3 years ago

      Over 4 weeks and nothing has been done to fix this problem

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Community Users!

    Welcome to the Roku Community!

    The error code "Cloudpath ErrorRetransUserMVPDBlacklisted" on the NBC Sports app for Roku usually indicates an issue with your device's network connection or account status.

    The error message suggests that your device's IP address has been blacklisted by NBC Sports due to a security issue or unauthorized access attempt. This could be caused by a variety of factors, including using a virtual private network (VPN) or proxy server, attempting to access the app from a restricted location, or violating the app's terms of service.

    To resolve the issue, try the following steps:

    • Check your network connection: Ensure that your Roku device is connected to the internet and has a stable network connection.
    • Restart your Roku device: Power off your Roku device and turn it back on again. This may help clear any temporary issues.
    • Clear the app cache: Go to the Roku home screen, navigate to the NBC Sports app, and press the * button on your remote. Select "Remove channel" and confirm. Then, restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
    • Contact NBC Sports support: If none of the above steps work, you can contact NBC Sports support for further assistance. They may be able to provide additional troubleshooting steps or help you resolve any account-related issues.

    Keep in mind that blacklisted IP addresses may take some time to be cleared, so if the issue persists, you may need to wait for the blacklist to expire or contact NBC Sports support for further assistance.


    Warm Regards,
    Lianna

    • ernieba1's avatar
      ernieba1
      Binge Watcher
      3 years ago

      I'm having this same issue; it started when the app updated, and streaming still works on other devices. I've emailed NBC and they refuse to acknowledge the issue (at one point claiming it was a problem with Verizon). Nothing Roku or NBC has suggested for troubleshooting has helped, including anything above.

      I know this is NBC's issue, but Roku should really be stepping in and helping them resolve it, because this isn't happening on any other platforms. The reason anyone gets a Roku is because they don't usually have these kinds of problems.

      • SaraDfromSC's avatar
        SaraDfromSC
        Channel Surfer
        3 years ago

        Same here. Used to be able to stream local sports events no problem. Now I get the error with my Verizon login. Like others, I can access the content on my phone and laptop that are connected to the same WiFi. I've tried all the troubleshooting steps (unlinking, reinstalling, etc etc). Nothing is working. I can access all the other NBC content, just not the live games in my local area. Grrrr...

    • PhotoTechnics's avatar
      PhotoTechnics
      Newbie
      3 years ago

      Tried all of this ... Verizon was no help.. NBC sports Philadelphia did not reply to emails

       

      Did any of this work for you

       

  • nKIDDn's avatar
    nKIDDn
    Reel Rookie
    3 years ago

    It's definitely a Roku problem. I get this error in the Roku app but if i login through my Samsung tv app it works fine 

    • Larryd224's avatar
      Larryd224
      Roku Guru
      3 years ago

      Yes, agree ...I can log in with Amazon Firestick....and no issue.....only when I log in with Roku 4k stick or my Roku TV....something changed when NBC updated their Sports App format....we need help from Roku to work with NBC for a fix....my provider is Verizon.....is this happening with other cable providers like COMCAST etc,   ?????

      • Alexs52's avatar
        Alexs52
        Channel Surfer
        3 years ago

        Larryd224 I’m not too sure about other providers, people are saying yes but everything I’ve read so far in this thread is Verizon customers in Philly, except for one person in California.

        Last night I was able to watch the sixers game by playing it on my iPhone and using AirPlay on the Roku. The quality is good and sound was through TV. Just annoying to spend the time to set up and I can’t use my phone at the same time

  • Hartley's avatar
    Hartley
    Newbie
    3 years ago

    I am having the same issue. Nbc sports app on my Roku tv as well as a regular tv with a Roku device is not loading any games I select. It just sits on the loading screen forever. I am able to play the games on my phone as well as my iPad but not on my Roku devices. So frustrating. Only way to watch a game on my tv now is to use the casting feature with airplay. Please fix your issue with NBC Sports and Roku. It was working fine before now it’s not

     

    • Amyw717's avatar
      Amyw717
      Roku Guru
      3 years ago

      Hartley nKIDDn ernieba1 SaraDfromSC @

      I did receive a lengthy email from someone at support@nbcsports.com asking for more info. 

      perhaps if others email the details more can be done. This was what they asked. I’ve also provided screen shots of the error on the screen.

        • What type of device are you using?
        • What is the version of your device? 
          Android "settings" > "About Phone” > “Software Information”
          IOS "setting" > "General" > "About"
        • Have you tried other devices or browsers? If not, please attempt a different device and browser, and provide results. 
        • Who is your cable provider, and where are you located, i.e., city/state/zip code? 
        • If not already provided, what is the exact error you are receiving?
        • What are you attempting to stream?
        • Are you able to access any other content within the app?
      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Community users,

        Thanks for posting in the Roku Community!

        We can certainly understand your concern that you are seeing an error message on Cloudpath error when accessing NBC Sports.

        This seems an issue with channel authentication/logging in. If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, we'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

        You can reach them here: NBC Sports help support

        We sincerely appreciate your patience with this issue.


        Best regards,
        Mary

  • mmatthew2's avatar
    mmatthew2
    Channel Surfer
    3 years ago

    This is still not fixed and now I can't access on my Roku, Samsung TV, phone or tablet. Contacted NBC and told them to get their s#&t together.

  • NLTCrow's avatar
    NLTCrow
    Streaming Star
    3 years ago

    This has been going on for weeks now!
    I haven't been able to watch Sharks games and am now unable to watch Giants games.

    The login info works because I can successfully watch on a Win 10 laptop but get the below error when I try to watch on the Roku.

    Error Code: CloudpathErrorRetransUserMVPDBlacklisted

    This is what they told me more than 2 weeks ago.
    None of these suggestions worked:

    NBC Digital Support Team (NBC - External)

    Mar 7, 2023, 9:36 AM PST

    Thank you for contacting NBC Digital Support for NBC.com and NBCU apps regarding issues in your streaming experience on a Roku device.
     
    Please be aware that our locked, live, and cable content requires a TV plan with a listed provider that has the channel and is available with your location and network.
     
    Please try all the following troubleshooting steps:
     
    • Unlink and relink your TV Provider across all NBCU apps and supported devices (for assistance with this step, please click here)
    • Sign out of your NBCU Profile across all NBCU apps and supported devices
    • Uninstall and reinstall the app
    • Clear the storage/data/cache for the device, app store, and app
    • Check for any available OS updates
    • Power down your device for at least 60 seconds
    • Unplug your internet router for at least 60 seconds
     
    If you are still encountering any issues, please ensure you have tried all the troubleshooting steps above and provide us with the specific content (including season and episode numbers) you are encountering issues on.
     
    Best,
    NBC Digital Support