NBC News app repetitive network failures.
Anyone else getting this issue? NBC News app is constantly displaying network error message. What makes no sense at all is that while the message displays, and no matter how long, the programming con...
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Hi MrXxx,
Thanks for letting us know about this issue.
We understand the issue you're having with this channel. We are glad to assist.
Rebooting the channel may help. Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the Star button on your remote.
Please let us know if this fixes the issue.
Regards,
Janadee
Thank your for the reply.
I Already tried all that. Rebooted everything didn't improve anything, however I did perform a speed test which was miserable and did improve after a hard reboot of the modem/router. But that didn't fix the issue either.
So I tried using the Xfinity app to access the channels in NBC News app. Interestingly, nothing was streaming in Xfinity at all. This, to me, indicated an authorization issue rather than a network issue. This made more sense considering that despite the network error message, the programming was still streaming non stop behind the message in NBC News. This wouldn't be the first time I've seen incorrect error messages telling me one thing is wrong, when in fact it's something else altogether.
When Xfinity refuses to stream any channels, I've learned that is almost always a profile/auth issue. So I signed out of Xfinity and back in. Voila! Everything in Xfinity streamed normally. Then I launched the NBC News app again but still got the network error message.
So I signed out of THAT app, and back in, and again, everything seems to be back to normal.
Word to the wise, whenever access is granted by Xfinity, the profiles and authorization have a bad habit of corrupting over time, so just as rebooting everything you own on a regular basis is good practice, so is signing out and back into apps, and reauthorizing them regularly. Sucks but it is what it is.
Sadly, although the above measures improved how often the message shows, it did not eliminate the problem. The false error message simply shows up a lot less often but it's still several times per day. No other app is doing this so it is not a network error.
Is no one else seeing this?
Hi MrXxx,
Thanks for your response!
Have you tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?
Please keep us posted on how it goes this time.
All the best,
Chel
"Have you tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?"
No, because this is clearly not a network error. The error message is displaying for no legitimate reason.
- No other app is doing this.
- The ROKU network info screen clearly shows the network is fine.
- When the error message is displaying, the programming plays behind it uninterrupted for hours.
- Conclusion: there is a problem with the app itself.
I'm only posting about this to find out if anyone else ever sees this problem. I'm also looking for a way to report the problem directly to NBC but haven't had the time to dig deep enough yet.
EDIT: Considering the problem was worse when Xfinity itself was not authorizing properly and it got better after that was corrected, I'm convinced the real issue is not networking, but an authorization issue between NBC News app and Xfinity. This wouldn't be the first time similar weird things have occurred with other apps.
