Forum Discussion

MrXxx's avatar
MrXxx
Roku Guru
2 years ago

NBC News app repetitive network failures.

Anyone else getting this issue? NBC News app is constantly displaying network error message. What makes no sense at all is that while the message displays, and no matter how long, the programming continues playing behind the message, and is only interrupted to reload the program if you push okay.

No other app does this. There are no network issues here. What gives? Anyone else seeing this?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi MrXxx,

    Thanks for letting us know about this issue.

    We understand the issue you're having with this channel. We are glad to assist.
    Rebooting the channel may help. Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the Star button on your remote.

    Please let us know if this fixes the issue.

    Regards,
    Janadee

    • MrXxx's avatar
      MrXxx
      Roku Guru
      2 years ago
      Thank your for the reply.
       
      I Already tried all that. Rebooted everything didn't improve anything, however I did perform a speed test which was miserable and did improve after a hard reboot of the modem/router. But that didn't fix the issue either.
       
      So I tried using the Xfinity app to access the channels in NBC News app. Interestingly, nothing was streaming in Xfinity at all. This, to me, indicated an authorization issue rather than a network issue. This made more sense considering that despite the network error message, the programming was still streaming non stop behind the message in NBC News. This wouldn't be the first time I've seen incorrect error messages telling me one thing is wrong, when in fact it's something else altogether.
       
      When Xfinity refuses to stream any channels, I've learned that is almost always a profile/auth issue. So I signed out of Xfinity and back in. Voila! Everything in Xfinity streamed normally. Then I launched the NBC News app again but still got the network error message.
       
      So I signed out of THAT app, and back in, and again, everything seems to be back to normal.
       
      Word to the wise, whenever access is granted by Xfinity, the profiles and authorization have a bad habit of corrupting over time, so just as rebooting everything you own on a regular basis is good practice, so is signing out and back into apps, and reauthorizing them regularly. Sucks but it is what it is.
      • MrXxx's avatar
        MrXxx
        Roku Guru
        2 years ago

        Sadly, although the above measures improved how often the message shows, it did not eliminate the problem. The false error message simply shows up a lot less often but it's still several times per day. No other app is doing this so it is not a network error.

        Is no one else seeing this?

  • jvm602's avatar
    jvm602
    Newbie
    2 years ago

    We have a Roku device and it is mostly, but not always NBC with streaming issues. We use HULU LIVE to get the main networks, and it is very frustrating with the NBC network. Unfortunately for us, NBC is the network we watch the most. Our HULU live NBC affiliate is Channel 3 out of Chattanooga TN.

    • MrXxx's avatar
      MrXxx
      Roku Guru
      2 years ago

      The app was just auto updated within the last 48 hours so perhaps the issue has been resolved. Time will tell...

      • Just_me_n2024's avatar
        Just_me_n2024
        Newbie
        2 years ago

        Having same issue trying to play NBC Live.  We have been across seven states in last few weeks and NBC error codes at every location