Amyw717 Try going into the NBC app on your Roku, finding the way to log/sign out. Then try signing out log/sign back in again to re-authenticate using your tv provider credentials.
If it also possible that your local NBC station is having a dispute with your provider as well or the local affiliate is having a technical issue.
One additional possibility is that your IP address has been blacklisted, which can cause issues. I would suggest unplugging your modem and router in an attempt to get a refreshed IP and/or contact your internet provider to see if they can refresh your IP.
None of that is the issue. I’m able to watch my live stream local sports on my cable channel on my TiVo, NBC Sports cable channel on my Astound broadband subscription so there’s no reason why I shouldn’t be able to watch it on the Roku. As stated before this exact issue happened back in 2023 and it took Roku seven weeks to fix it.
I have already logged out logged back in re-authenticated deleted the app and added it back. None of that is working. I included a link to the previous chain back in 2023 where they admitted there was an issue and it took seven weeks to fix. It’s the same exact error happening again.
Have you ever been able to use your Astound subscription with your Roku device?
Are you able to select Astound as a TV Provider. Alternatively, who are you selecting as a TV provider when prompted?
While I came across some previous info for Roku and Astound, the Astound Broadband website does not mention Roku as a currently supported device.
https://astound-prod.mindtouch.us/support/apps-and-streaming
https://astound-prod.mindtouch.us/support/apps-and-streaming/astound-tv-app
Yes I’ve been using my Astound subscription for years on the Roku. As stated in my post this exact issue happened in 2023 and Roku took seven weeks to fix it. It had nothing to do with what the user was doing it was Roku and a problem with the NBC Sports app. I’m hoping by continuing to post here it will get somebody’s attention and they will get it fixed!
Hey everyone,
Thanks for reporting this issue!
The team is aware of the problem and is currently looking into this. We appreciate everyone who has provided the necessary details for the investigation.
In the meantime, we would suggest to reach out directly to the NBC support team for more updates.
Thanks again for your cooperation!
Roku Community Team
