Trying to post a new thread. This issue was happening in 2023 and is happening again. I cannot watch any local sports streaming live on my NBC Sports app. Roku fixed it before and I’m hoping they will fix it again now! This is ridiculous. It’s happening again.
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Your Device: Roku Premiere |
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Device OS: 14.1.4-7709 |
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Device Model #: 3920X |
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Support ID: 3976865433 |
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Model |
3920X - Roku Premiere |
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Serial number |
YHOOGA512359 |
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Software version |
14.1 |
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Uptime |
51 days 2 hours 58 minutes |
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Roku support |
roku.com/support |
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Device ID |
K450DG512359 |
Software version: 14.1.4
Build: 7709
Amyw717 Try going into the NBC app on your Roku, finding the way to log/sign out. Then try signing out log/sign back in again to re-authenticate using your tv provider credentials.
If it also possible that your local NBC station is having a dispute with your provider as well or the local affiliate is having a technical issue.
One additional possibility is that your IP address has been blacklisted, which can cause issues. I would suggest unplugging your modem and router in an attempt to get a refreshed IP and/or contact your internet provider to see if they can refresh your IP.
None of that is the issue. I’m able to watch my live stream local sports on my cable channel on my TiVo, NBC Sports cable channel on my Astound broadband subscription so there’s no reason why I shouldn’t be able to watch it on the Roku. As stated before this exact issue happened back in 2023 and it took Roku seven weeks to fix it.
I have already logged out logged back in re-authenticated deleted the app and added it back. None of that is working. I included a link to the previous chain back in 2023 where they admitted there was an issue and it took seven weeks to fix. It’s the same exact error happening again.
Have you ever been able to use your Astound subscription with your Roku device?
Are you able to select Astound as a TV Provider. Alternatively, who are you selecting as a TV provider when prompted?
While I came across some previous info for Roku and Astound, the Astound Broadband website does not mention Roku as a currently supported device.
https://astound-prod.mindtouch.us/support/apps-and-streaming
https://astound-prod.mindtouch.us/support/apps-and-streaming/astound-tv-app
