Forum Discussion

beccareeee's avatar
6 months ago

NBC app error during playback "Cloudpatherrorretransusermvpdblacklisted"

i have not been able to access the unlocked free shows on the NBC app for a few weeks now. Is this a regional dispute issue? The zip code listed (84189) with the error code is not my local zipcode attached to my roku. I have deleted and reinstalled the app on 1 of the 2 tvs. I can watch the free shows on my laptop so I dismissed it being an internet issue.

21 Replies

  • It sounds like the IP address has been blacklisted for some reason or another.

    Try logging out of the app and logging back in and see if that helps.

    It may be possible that there is a local licensing dispute in your area as well, I would check that.

    You could also try refreshing your modem's IP by unplugging the modem for a couple minutes or asking your provider to refresh to a new IP. 

    Sometimes IP's get blacklisted from a previous user and it takes a while for it to fall off the numerous blacklists out there.

     

    • Amyw717's avatar
      Amyw717
      Roku Guru

      I can’t believe two years later I’m back here again with the same ridiculous error. Roku, you need to fix this quicker than seven months like last time. I am unable to play local live content on my Roku device. Yes it’s updated. Yes I have tried deleting the app and restarting the app. This is the same error code that was happening back in 2023! I can watch other live content, but not my athletics or King’s games. This is ridiculous. You need to fix this. I’m going to include as much information as I can below. 

      also including a link to the thread from 2023 when it was finally resolved. Somebody fixed this!

      Also, your drop-down wouldn’t let me pick the right Roku device

      CloudpathErrorRetransUserMVPDBlacklisted

      Your Device: Roku Premiere

      Device OS: 14.1.4-7709

      Device Model #: 3920X

      Support ID: 3976865433

      Model 3920X - Roku Premiere

      Serial number YHOOGA512359

      Software version 14.1

      Uptime 51 days 2 hours 58 minutes

      Roku support roku.com/support

      Device ID K450DG512359

      Software version: 14.1.4

      Build: 7709

       

      https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserMVPDBlacklisted/td-p/859899/page/33 

       

    • Amyw717's avatar
      Amyw717
      Roku Guru

      I don’t understand why my first post was marked as spam. I’m trying to get help. This issue happened in 2023 and took seven weeks to be resolved. Please don’t take as long this time!

      Error Code: CloudpathErrorRetransUserMVPDBlacklisted

       

       

      Your Device: Roku Premiere

       

      Device OS: 14.1.4-7709

       

      Device Model #: 3920X

       

      Support ID: 3976865433

      Model

      3920X - Roku Premiere

      Serial number

      YHOOGA512359

      Software version

      14.1

      Uptime

      51 days 2 hours 58 minutes

      Roku support

      roku.com/support

      Device ID

      K450DG512359

      Software version: 14.1.4

      Build: 7709

       This is a link to the previous ticket from two years ago.

      lastly, my Roku device was not listed on the drop-down below. My model is listed above in the content of my ticket

       

      https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserMVPDBlacklisted/td-p/859899/page/33 

       

    • Amyw717's avatar
      Amyw717
      Roku Guru

      I tried opening up my own tickets for this issue and now they’re marking my post as spam. Ridiculous when I’m just trying to get help. This is the same issue from 2023 and they clearly need to fix their version of the NBC Sports app on the Roku.

      • renojim's avatar
        renojim
        Community Streaming Expert

        Amyw717, I don't know why your posts were auto-marked as spam.  I tried to restore them.

  • Trying to post a new thread. This issue was happening in 2023 and is happening again. I cannot watch any local sports streaming live on my NBC Sports app. Roku fixed it before and I’m hoping they will fix it again now! This is ridiculous. It’s happening again.

    Your Device: Roku Premiere

     

    Device OS: 14.1.4-7709

     

    Device Model #: 3920X

     

    Support ID: 3976865433

    Model

    3920X - Roku Premiere

    Serial number

    YHOOGA512359

    Software version

    14.1

    Uptime

    51 days 2 hours 58 minutes

    Roku support

    roku.com/support

    Device ID

    K450DG512359

    Software version: 14.1.4

    Build: 7709

     

    • JWS9518's avatar
      JWS9518
      Roku Guru

      Amyw717 Try going into the NBC app on your Roku, finding the way to log/sign out. Then try signing out log/sign back in again to re-authenticate using your tv provider credentials.

       

      If it also possible that your local NBC station is having a dispute with your provider as well or the local affiliate is having a technical issue.

      One additional possibility is that your IP address has been blacklisted, which can cause issues.  I would suggest unplugging your modem and router in an attempt to get a refreshed IP and/or contact your internet provider to see if they can refresh your IP.

      • Amyw717's avatar
        Amyw717
        Roku Guru

        None of that is the issue. I’m able to watch my live stream local sports on my cable channel on my TiVo, NBC Sports cable channel on my Astound broadband subscription so there’s no reason why I shouldn’t be able to watch it on the Roku. As stated before this exact issue happened back in 2023 and it took Roku seven weeks to fix it.

        I have already logged out logged back in re-authenticated deleted the app and added it back. None of that is working. I included a link to the previous chain back in 2023 where they admitted there was an issue and it took seven weeks to fix. It’s the same exact error happening again. 

         

        https://community.roku.com/t5/Channels-viewing/NBC-SPORTS-APP-Error-Code-Cloudpath-ErrorRetransUserMVPDBlacklisted/td-p/859899