NBA app - new update is not working
The new NBA app is terrible, here are the current issues: 1. Crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games 2. the ‘Hide Scores’ option only doesn’t...
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When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so that is the first thing I would try.
Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
[Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead. Click this and follow the prompts to cancel your subscription. (It will continue to run for the rest of the prepaid subscription period, but will not auto-renew at that point. You can resubscribe then if you like.) Now the "Remove channel" option will be shown.]
This will remove the channel from ALL Rokus linked to this Roku account. - IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account. - Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
Notes:- The channel will be added to the END of each Roku's channel grid.
- The Roku on which you performed the reinstall should get the installation immediately. On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update. Otherwise, it should be installed when each Roku does its daily check for updates.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Yep. That worked. Have to restart roku before clean install. Thanks
None of these things worked for me - I uninstalled, rebooted, reinstalled. I logged out of the app, back in, etc. I called support, not expecting them to help me - but they actually did.
When you are seeing the all blank (black) screen if you hit the up arrow twice, or the enter button twice the game might start playing. I believe there is a menu screen that is actually there, but not visible and if you hit the right sequence of buttons on the roku remote - it will play the game. I got it to play, but it played the game from the beginning instead of live - so I had to fast forward. I hope this helps someone!
Try to update the software (in Roku settings) for the Roku device (not NBA app) if it is not done. I had a similar problem today and was finally resolved with the Roku software update. Good luck.
