Forum Discussion

Ellingson101's avatar
Ellingson101
Newbie
3 years ago

NBA app - new update is not working

The new NBA app is terrible, 

here are the current issues:

1. Crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games 

2. the ‘Hide Scores’ option only doesn’t work because every time I need to engage the button after restarting or crashing

These problems make the league pass impossible to watch, especially game replays because it crashes and it requires restarting the NBA app, which requires fast forwarding to find the spot I previously left off, I spend more time fast-forwarding than watching games.  

solutions I have tried:

1. Restart Roku through the settings panel 

2. Uninstalled and re-installed the NBA app

 

nothing has worked, I have always used Roku strictly for the NBA app to watch games oversees, the new update needs to be updated to avoid the crashing and ‘hide scores’ issues to even make the app usable for people like me that can not watch the game live (I watched a preseason game, it just kept crashing, it’s unbearable)

 

i hope someone read this and notifies the right people to have these bugs patched and sorted out, Régular season starts next week 

 

thanks for anyone who can help out

# nbaleaguepass #nba #leaguepass

 

app playback

34 Replies

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  • figaro's avatar
    figaro
    Roku Guru
    3 years ago

    I own three different models, on two of them (Smart Soundbar, Express) I use a wifi connection on the third (Ultra LT) I am hard wired with an ethernet cable, however, I am having the same exact problem that you are on all three.

    I also own an Apple TV streaming device (hard wired) and it works with no problems at all. My PC works using Firefox browser but has the same issues as Roku using the Microsoft Edge browser. 

    This is obviously a NBA  software issue. I went through these type of problems with the MLB.TV streaming service for years, although they seemed to have finally figured it out. Maybe the NBA will resolve the issue before long too but I don't have the patience to wait so I just bought a used Apple TV on EBAY.

     

     

     

    • sfbrian's avatar
      sfbrian
      Newbie
      3 years ago

      Tweeted NBALPSupport about this issue. 

      Your Roku NBA app crashes unexpectedly, it does this every 10-15 minutes while watching live or replayed games. I'm not the only one with this issue.

      • figaro's avatar
        figaro
        Roku Guru
        3 years ago

        I sent an email to NBALP support this morning (10/11/22) after reading your post. I also tried watching a game this morning on a wired Roku same problem.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so that is the first thing I would try.

    Remove/reinstall procedure:

    1. Highlight channel on home screen.
    2. Press * key on the Roku remote and choose Remove channel option.
      [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead. Click this and follow the prompts to cancel your subscription. (It will continue to run for the rest of the prepaid subscription period, but will not auto-renew at that point. You can resubscribe then if you like.) Now the "Remove channel" option will be shown.]
      This will remove the channel from ALL Rokus linked to this Roku account.
    3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
      Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account.
    4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

      Notes:
      • The channel will be added to the END of each Roku's channel grid.
      • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed when each Roku does its daily check for updates.
      • If channel requires a login, you may need to log in anew.

    If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

    • Vizsla1723's avatar
      Vizsla1723
      Newbie
      3 years ago

      Yep. That worked. Have to restart roku before clean install. Thanks

      • Chris777's avatar
        Chris777
        Newbie
        3 years ago

        None of these things worked for me - I uninstalled, rebooted, reinstalled. I logged out of the app, back in, etc. I called support, not expecting them to help me - but they actually did.

        When you are seeing the all blank (black) screen if you hit the up arrow twice, or the enter button twice the game might start playing. I believe there is a menu screen that is actually there, but not visible and if you hit the right sequence of buttons on the roku remote - it will play the game. I got it to play, but it played the game from the beginning instead of live - so I had to fast forward. I hope this helps someone!

  • Cadenell's avatar
    Cadenell
    Reel Rookie
    3 years ago

    Same problem with all of my Roku TVs if I watch through the nba app but no problem if I watch nba channel through my live tv provider YouTube TV. 

  • Cadenell's avatar
    Cadenell
    Reel Rookie
    3 years ago

    Update: Hopefully I’m not speaking too soon but I updated the NBA app on my TCL Roku tv, it’s now “version 4.3” and I’ve watched 2 full games with no interruptions. I’m still having “hide/show scores” issue that some other users are experiencing. 

  • figaro's avatar
    figaro
    Roku Guru
    3 years ago

    It finally worked on my Roku Ultra (hardwired) this afternoon. Watched entire game abot 2 hours without interruption. Will try my Express next.

    • JLS_OH's avatar
      JLS_OH
      Reel Rookie
      3 years ago

      What did you do to get it to work? I sometimes get sound, but mostly my rokus are shooting blanks when I try to watch...I did get tonight's game to work for a half, then the app crashed, dumped me to the roku home..and it would not reload after...I tried the NBA channel live and could hear sound, but no video. Tried to delete the channel/reboot/add channel - no luck. :|

      • figaro's avatar
        figaro
        Roku Guru
        3 years ago

        I got it to work on a Roku Soundbar (wifi connection) last night by updating the software to version 4.3.

        It worked on my Ultra (ethernet connection) also. Didnt work on my Roku Express last night but afterwards I realized I forgot to update the software, so I will do that and try again this morning. Will post if it works or not.

  • DFry1's avatar
    DFry1
    Newbie
    3 years ago

    Having major issues with the NBA app too.

    Not only is it crashing every 10 mins, the hide scores option doesn't work properly and the screen with still show the 'Player X scores Y for teams win' completely missing the point of a no spoilers option.

    Best part is on the PS5 version of the app, this setting works fine. So they clearly have multiple versions of basically the same app for different devices.

  • soybeans's avatar
    soybeans
    Reel Rookie
    3 years ago

    I am also experiencing this problem on two roku devices

    • BREBISOR's avatar
      BREBISOR
      Newbie
      3 years ago

      Hello,

      I'm experiencing the same problem. The app runs well for 15 minutes, then freezes a few times and finally crash. I'm using the app via the Xbox Series X.

      I've also tried with the PS5, the problem is the same...

  • Jessicahap's avatar
    Jessicahap
    Newbie
    3 years ago

    I’m having the same issue- subscribe to nba league pass, the app is up to date, the Roku software is up to date, I’ve tried deleting the app, doing a system restart, and then reinstalling, and I still can’t stream any of the league pass games on either of my tvs (one is a Roku tv, one uses a Roku stick). When I try to, the screen just goes black but the tv isn’t off. 

    I was going crazy and wondered if these games were all blacked out, but I can stream on my phone just fine. This is so frustrating.

    • figaro's avatar
      figaro
      Roku Guru
      3 years ago

      As of this morning Oct 31 the NBA App is not working properly again. Can't get any full games from Saturday to play. The games will play on my PC and on my Apple TV but not on the Roku. 

      • jmo44's avatar
        jmo44
        Newbie
        3 years ago

        Having the same problem as of Tuesday, Nov. 1. The only full games that load are the ones that were on NBA TV. Any other full game just brings me back to the menu screen for that game.

  • Truthertina's avatar
    Truthertina
    Reel Rookie
    3 years ago

    I did the same thing and now every freaking game is condensed down to 5-10 minutes. I don't want to watch games condensed to 10 minutes. This is ridiculous. 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello Truthertina

      Thanks for reaching out here in the Community!

      If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.


      Regards,
      Karla