National Geographic App won't load properly
I installed National Geographic for the first time, but its app interface doesn't load completely.
I uninstalled the app, power cycled my Roku device, then reinstalled this app (a few times), yet when I open National Geographic, this is all I get. It just stays like this (even past 15 minutes), and it's non-responsive to any buttons from the remote (except Roku Home). I checked update for National Geographic and the pop-up said it's up to date. None of the other apps are doing this.
Please refer to below photos for the details, including the Tracker ID. Please help, thank you.
Hi Roku Community Users!
I would like to provide you with an update on the ongoing investigation regarding the missing feature on your Roku Ultra. We have discovered that this feature is currently only available in the US. While I don't have a specific date for when this feature will be added in other countries yet, so stay tuned for upcoming updates.
Check out the Roku Blog for the scoop on all the latest news and announcements. Thanks for having Roku's back!
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The Roku Community Team