Forum Discussion

KevR's avatar
KevR
Reel Rookie
9 months ago
Solved

MyFive app was working fine yesterday on my Roku Express but not anymore

MyFive was working fine yesterday on my Roku Express but tried today  and  when I select watch the screen goes back to Roku main menu. Have checked for updates & reinstalled the app with no affect.  ...
app playback
  • KevR's avatar
    KevR
    9 months ago

    Thanks for help. I will get in contact with them . Thanks again.

KevR's avatar
KevR
Reel Rookie
9 months ago

I don't leave switched on so gets reboot every day. Thanks 

JWS9518's avatar
JWS9518
Roku Guru
9 months ago

Turning off and doing a system restart in the settings page are two different things.  Hitting the power button does not clear the cache which may be the issue.

  • KevR's avatar
    KevR
    Reel Rookie
    9 months ago

    Hi. Just done a system restart as you suggested but unfortunately it did not help.

    • JWS9518's avatar
      JWS9518
      Roku Guru
      9 months ago

      KevR 

      I did a search online and it looks like this app has had a number of problems in the past.  I suggest contacting MyFive customer support directly on their website and see if they can help as it may be a technical or server issue with their app.  

      • KevR's avatar
        KevR
        Reel Rookie
        9 months ago

        Thanks for help. I will get in contact with them . Thanks again.