Forum Discussion

KevR's avatar
KevR
Reel Rookie
9 months ago
Solved

MyFive app was working fine yesterday on my Roku Express but not anymore

MyFive was working fine yesterday on my Roku Express but tried today  and  when I select watch the screen goes back to Roku main menu. Have checked for updates & reinstalled the app with no affect.  ...
app playback
  • KevR's avatar
    KevR
    9 months ago

    Thanks for help. I will get in contact with them . Thanks again.

JWS9518's avatar
JWS9518
Roku Guru
9 months ago

Try doing a system restart or unplugging the device for 30 to 60 seconds and see if that helps.

KevR's avatar
KevR
Reel Rookie
9 months ago

I don't leave switched on so gets reboot every day. Thanks 

  • JWS9518's avatar
    JWS9518
    Roku Guru
    9 months ago

    Turning off and doing a system restart in the settings page are two different things.  Hitting the power button does not clear the cache which may be the issue.

    • KevR's avatar
      KevR
      Reel Rookie
      9 months ago

      Hi. Just done a system restart as you suggested but unfortunately it did not help.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        9 months ago

        KevR 

        I did a search online and it looks like this app has had a number of problems in the past.  I suggest contacting MyFive customer support directly on their website and see if they can help as it may be a technical or server issue with their app.