Forum Discussion

Binge Watcher

2 years ago

Solved

My5 not starting on Express

Express 4k 3820EU running 12.5.0 build 4178-CU, with MY5 app 2.8 build 209 - ie latest ones.

When My5 selected, displays logo then screen blanks.

I have tried power off/on, and deleting app and re-installing, but no change.

All other common UK apps seem to work fine, and internet signal good.

Any suggestions please?

renojim
2 years ago
When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it? If not, try again.

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renojim
Community Streaming Expert
2 years ago
When you removed it and reinstalled it did you restart your Roku device after you removed it and before you reinstalled it? If not, try again.
- Mavison
  Binge Watcher
  2 years ago
  No, I had not restarted it.
  But I now have removed, restarted and added - and My5 now springs into life again!
  Many thanks for that suggestion.