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Melissad819's avatar
Melissad819
Newbie
3 years ago

My weather channel app is not working

My weather channel app is not working. Everything you click on a show is try’s to load and then it just takes you right back to main screen. How do you fix this? @@The weatherChannel 

 

app playback

7 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello Melissad819,

    Thanks for posting in the Roku Community!

    In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

    -Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    -Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    -Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue

     

    Regards,
    Karla

  • kartersolomon's avatar
    kartersolomon
    Reel Rookie
    3 years ago

    my weather channel keeps on crashing when i click on weather gone viral or any diffrent show that i watched in the past. is there any fix?

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi kartersolomon

      Thank you for the inquiry!

      Does the issue only occur on the Weather channel across other channels installed on your Roku device?

      Have you tried removing the affected Weather channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

      For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

      Let us know if there's any difference after.


      Warm Regards,
      Lianna

      • kartersolomon's avatar
        kartersolomon
        Reel Rookie
        3 years ago

        i tried all but it wont let me watch my recently watched shows