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Chelsgurl92's avatar
Chelsgurl92
Newbie
12 months ago
Solved

My tv keeps randomly switching to Netflix

My tv keeps randomly switching to Netflix. But it’s not just one tv, it’s every tv on my account.? Somebody help me figure out what’s going on, please! 

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  • RokuERey's avatar
    RokuERey
    12 months ago

    Hi Chelsgurl92,

    Welcome to the Roku Community!

    Thanks for sharing your report about this issue. We're here to help you. It seems that the remote button might be stuck. Do all of your remotes have the Netflix button? Or are you using the Roku mobile app on this Roku TV as well? If so, how many devices are connected to it? Mentioning this might be related to this playback issue going.

    We would also recommend performing a system restart by navigating to Settings > System > Power > System restart and see if that helps.

    Or tell us more about this so that we can further assist you.

    Thanks,
    Rey

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi Chelsgurl92,

    Welcome to the Roku Community!

    Thanks for sharing your report about this issue. We're here to help you. It seems that the remote button might be stuck. Do all of your remotes have the Netflix button? Or are you using the Roku mobile app on this Roku TV as well? If so, how many devices are connected to it? Mentioning this might be related to this playback issue going.

    We would also recommend performing a system restart by navigating to Settings > System > Power > System restart and see if that helps.

    Or tell us more about this so that we can further assist you.

    Thanks,
    Rey

    • Chuckm0624's avatar
      Chuckm0624
      Newbie
      5 months ago

      My tv just randomly started kicking us out of any streaming app or Roku Home Screen to Netflix. Please don’t say it’s a Remote Button issue, we checked that multiple times. We checked all the settings on Roku and our TV, not changing anything. We just kept going back to other apps and it kept kicking us out and suddenly started working properly. With as many people complaining for over 6 yrs I would hope that Ruko would try to investigate the problem. (I used to be over IT/Programer and IT Help Desk, this is unacceptable support). Please look into it for a solution. There has to be a bug in the program. Thank you. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 months ago

        Chuckm0624, doubtful.  If there was a bug, it would affect everyone or significantly more users than you and the OP.  There's most likely something in your environment causing it.  It may not be the Roku remote, but another that's causing your Roku TV to interpret a received signal as the Netflix button.  It could also be someone messing with you.  There's multiple explanations that don't involve a bug of any kind and there's no way to prove anything short of moving your device to a new location, connected to a different network, with nothing else in the room except the TV.  Do all that and if it still happens then I'll believe there's a bug.