Forum Discussion

Bflynn's avatar
Bflynn
Newbie
8 months ago

My roku keeps sending me back to home did everything it said when i could get to it and nothing

My roku keeps sending me back to home and I did what others have said worked for them and when I could get there i did it and nothing so I went and bought brand new one and as soon as I hooked it up same thing straight back to home

 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, Bflynn 

    Greetings, and welcome to the Roku Community.

    We appreciate you for letting us know about the problem you have faced with your Roku device that keeps sending you back to the Home Screen, and we're here to assist. We'd like to gather more details regarding your experience so we can provide the right resolution to address the issue. Kindly provide the details below:

    • What specific Roku device you are having issues with?
    • When did you first encounter the issue?
    • Is this happening to a specific channel, or does it happen to every channel/app that you access?
    • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

    With the details you provide, our team can understand your concern better, and we can move forward to taking actions for a resolution.

    We hope for your response in this matter.

    Best wishes,
    Kash

  • Strega2's avatar
    Strega2
    Roku Guru
    8 months ago

    A couple of possible reasons two Rokus might act alike: 1) Same app is doing this. (ie: the app has a bug so swapping hardware tends not to fix that. 2) Environmental problem: For example, both Rokus were plugged into a USB port on the TV that wasn’t providing quite enough power, or a Wi-Fi/ISP issue.