Forum Discussion

Jyingram's avatar
Jyingram
Newbie
3 years ago
Solved

My Roku keep turning off and going back to main screen in middle of a movie

Look I shouldn't have ti go Thur all this to get some help!! My roku your device keeps going back to main screen in middle of the movie! HELP!!!
app playback
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hi Jyingram

    Thanks for reaching out to the Roku community!

    We'd like to take a closer look to see if there's anything else we can suggest to help.

    Does the issue only occur on a specific channel or all channels on your Roku device? Have you already tried checking for a manual software update on your Roku device to see if that helps the issue you are experiencing?

    To check for a manual update, navigate to Home > Settings > System > System Update > Check Now.  Restart your Roku and try again. 

    Keep us posted from there if you need additional help.



    Regards, 
    Karla

Craftynhmom's avatar
Craftynhmom
Newbie
2 years ago

I've had the same issue happen twice.

I just got my Roku Ultra 2 weeks ago. This last time I fell asleep and woke up to find my husband left for bed but the TV was on a movie that I had begun to gain some solid interest in.

Then, after like 20 minutes of thus mysterious movie peaking my curiosity all of a sudden I find myself in sheer panic mode with 30 seconds to find my remote. I felt like I was in a freaking Japanese game show that developed out of the blue through my Roku and began in into my living room without my consent.

Needless to say I didn't find my remote in time, my leftover dinner that my daughter just reheated for me is now cold again and I  now find myself faced with trying to figure out how the **bleep** I'm supposed to know which app out of the 30 I have installed did my husband put the Roku on so I can begin to search for movie I was watching which I have no idea in **bleep** what the name is. 

There's got to be a way to adjust the setting on this thing so this doesn't happen again or.... if I can't stop it from asking me if I'm still watching something I  should be able to adjust the time so I have more than 30 freaking seconds to find my (⁠╬⁠☉⁠д⁠⊙⁠)⁠⊰⁠⊹ฺ **bleep** REMOTE!!!!! Seriously people wth!! 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

Craftynhmom 

The two settings you can disable are both "Power Savings" and "Bandwidth Saver"

Settings/System/Power/Auto Power Savings/20-min inactivity [uncheck to disable]

Settings/Network/Bandwidth Saver/Off [off=disable]

----

Bandwidth Saver is generally the setting responsible for asking if you are still watching a channel after 4hrs of inactivity.  If you disable it, make sure you press Home button on your Roku remote when you are finished with your streaming session or you will likely continue to stream/use data ad infinitum. (don't just press the Power button on your remote; this will just turn off your TV while the Roku device will continue to stream away in the background).

----

In order to try and find the show you were watching, try seeing if it may be listed in the "Continue Watching" section of "What to Watch" on your Home Screen left side menu.

If you do not see "What to Watch" on the left hand side menu on the Home screen, try enabling it under Settings/Home Screen/What to Watch

 

  • Jholschuh's avatar
    Jholschuh
    Reel Rookie
    2 years ago

    Toggling bandwidth saver and doing everything else everyone always says but my Hisense tv is trash, a lotta times it makes me watch adds over and over y because just about the time it plays my programs and jumps back to home n I've tried changing connection with 2 faster connections, no changes, different apps. No changes 

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Jholschuh,

      Thanks for making your first post here in the Roku Community!

      We see that you're experiencing a playback issue, and we appreciate your attempts at resolving this.

      We're here to help! Can you let us know if you're experiencing this problem with all of the channels on the platform? Also, when did this start happening?

      Please keep us posted!

      Thanks,
      Rey