Forum Discussion

Jonny411's avatar
Jonny411
Newbie
2 years ago
Solved

My Roku Express thinks I’m not in the UK

I bought mine in B&M in the UK. My account is a UK account and always has been, I just needed a new device cos my old one was playing up. Now I can't add UK channels BBC, ITV, CH4, etc

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome and thank you for posting here in the Roku Community, Jonny411!

    It is highly appreciated that you've reached out to us for support about the available channels on your Roku streaming player and we're here to further assist you with this. 

    In this case, we suggest changing the zip code on your current Roku streaming player by following the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select the Zip code and enter your zip code

    For further information, kindly visit our support article on How to find TV listings using the Live TV Channel Guide.

    Please let us know if this will help you access the apps you've mentioned in your location and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

5 Replies

  • 2pints's avatar
    2pints
    Roku Guru
    2 years ago

    Roku players are no longer available in the UK. to see go to the Roku website, players and where to buy and all players are out of stock and have been for some months now.

    The player B and M sold, if it was the white se model then that is not listed on the  UK site so you may have a grey import.

     

    You may need to get a fire stick to replace or upgrade the Roku as these are available and fully supported in the UK

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thank you for sharing your sentiments here, 2pints.

      Please be aware that we are currently experiencing shipping delays on Roku Streaming Players, and they are due to be back in stock later this month. We apologize for any inconvenience this may have caused and remain committed to offering customers in the UK a seamless smart TV experience with Roku Streaming Players and Roku TVs.

      Your patience and understanding are highly appreciated at this moment.

      Happy Streaming!

      Best regards,
      Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome and thank you for posting here in the Roku Community, Jonny411!

    It is highly appreciated that you've reached out to us for support about the available channels on your Roku streaming player and we're here to further assist you with this. 

    In this case, we suggest changing the zip code on your current Roku streaming player by following the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select the Zip code and enter your zip code

    For further information, kindly visit our support article on How to find TV listings using the Live TV Channel Guide.

    Please let us know if this will help you access the apps you've mentioned in your location and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

  • blueplatinum's avatar
    blueplatinum
    Newbie
    8 months ago

    Hi, 

    Did you get a solution for this? I am having the exact same problem. 

    The "Solution" in the thread does not make sense. 

    Have Roku really withdrawn all UK specific channels? I cant find iPlayer, IRVX, 4 or My5 🤦🏼‍♂️

    • renojim's avatar
      renojim
      Community Streaming Expert
      8 months ago

      blueplatinum, if you don't see the UK specific apps then your Roku account is most likely not associated with the UK.  It can happen for a few reasons the most obvious being that you're not located in the UK (or you're located somewhere that isn't obviously part of the UK).  Another possibility is the Roku account was created outside of the UK or using something like a VPN to mask your true location.  The only way to fix it is to factory reset the Roku device and link it to a true UK Roku account.