Forum Discussion

HBJ13's avatar
HBJ13
Reel Rookie
4 years ago
Solved

My Roku Express thinks I’m not in the UK

I have just connected my express & am unable to find any UK channels like iPlayer, ITV HUB, All 4, etc which is the main reason I bought it. I have confirmed that my email account is UK & my IP addre...
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi JayDee105,

    Thanks for posting in the Roku Community!

    After further review, you previously stated that you are located in the UK. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel or a Roku feature missing.

    To resolve this, what you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. Then link the device again to your account just like you did with the initial setup. 

    After ensuring that you are using a UK Roku account, can you verify if you are still experiencing the same issue?

    We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


    Best regards,
    Mary

JayDee105's avatar
JayDee105
Reel Rookie
3 years ago

Im having the same issue. No VPN and am in the UK. Only showing US tv options. Roku have been no help whatsoever. Just say to contact the channel provider. Makes no sense at all. Just spent £60 on these useless plastic boxes. 

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi JayDee105,

Thanks for posting in the Roku Community!

After further review, you previously stated that you are located in the UK. The system recognized that your Roku account is set under a different region. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel or a Roku feature missing.

To resolve this, what you need to do is to re-create your Roku account. If you plan on using the same email address. You need to deactivate your Roku account and from there you need to re-activate it. Then link the device again to your account just like you did with the initial setup. 

After ensuring that you are using a UK Roku account, can you verify if you are still experiencing the same issue?

We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


Best regards,
Mary