Forum Discussion

Zweii's avatar
Zweii
Reel Rookie
2 years ago

My Roku account is in German

This doesn’t affect much, until I’m doing stuff. Every email I get from Roku and the Roku website after I sign in is in German. I am not able to read or speak German. I also am only allowed to use channels and apps that are available in Germany. I just want to use HiDive and YouTube TV. Please help, this is been going on for a while. After I sign in, the support number is also a 12 digit German phone number that I can’t even call because I live in America.

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Zweii-

    When you first set up your Roku account, might you have been using a VPN that was connecting through a server in Germany or Austria?

    • Zweii's avatar
      Zweii
      Reel Rookie
      2 years ago

      I don’t think so, but am I able to go in and change that?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        Zweii-

        If you log into your account at https://my.roku.com then click on the Add new apps link under Streaming Store this should take you to your online Streaming Store page.  When you scroll down to the bottom of the page the very last line should show you what region's version of the page you are seeing.  What does it report?