My NBC live wont work on my Roku
I wish someone would get this figured out. Even though this is almost a year later than the last post, NBC on my Roku is doing the same thing
Forum Discussion
surveyor48 wrote:ErrorCode:CloudpathErrorVideoLoadPlayback.
Cloudpath errors relate to authenicating your subscription for a channel that uses the Cloudpath service for its subscription management, such as the NBC/Universal family of channels.
One thing that some have reported fixes some Cloudpath errors is going into the channel on your Roku, finding the way to log/sign out. After signing out log/sign back in again to re-authenticate using your tv provider credentials.
The Roku is model number 2710x.
The 2710 is a very early model, released in 2013. It is no longer supported by Roku. Its last supported Roku update was for Roku 11 -- there have been two updates since then, with a third in beta test. If NBC has updated its app to use programming features for its live feed that your 2710 does not support, that also might be the cause of your problem.
I'm starting to think the problem is compatibility between NBC and the older Roku. I had already tried several variations of signing out & signing back in. Even removing and reinstalling the NBC channel. None of them worked. Our 2710x is in our rec-room & doesn't get used as much as the newer version Roku 3910x that is in our living room. The NBC channel works correctly on LIVE when using the 3910x. I really like that old 2710x because it has both RCA and HDMI hook-ups. Can ya tell I'm an older version too?
Well apparently the problem is NOT the older Roku. I just purchased a new 3960R and I am still having the exact same issue. I can not get NBC live stream on my brand new Roku. It still works on my 3910x Roku. WTH. Why can't stuff work right that you pay for with your hard earned money.?
surveyor48, are the 3910 and new 3960 connecting to the same Wi-Fi network? Are you using any kind of Wi-Fi extender? One crazy thing to try would be to switch the locations of the two devices. If you can connect to your phone's hotspot you might want to try that just for kicks, although I don't know if these things that require authentication work through hotspots.
Thanks for your help. The problem has to be within Roku or NBC software. All other live streams work fine.
